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FAQ

What are the payment options for my orders?

We gladly accept VISA, MasterCard, Discover and American Express credit cards through PayPal.  You do not need to have an existing PayPal account to use this service.  Click on the PayPal button and follow the instructions or use the check out button to pay via fax or email.


What are the shipping charges for my order?


The shipping charges for all orders to the US are based on the USPS Priority Mail charges listed on the shopping cart. (Sorry, but currently, we do not ship to Canada via the website.  If you are interested in shipping internationally, call for a shipping quote 888-231-1699):


Are there any restrictions on where orders can be shipped?

We ship anywhere in the continental United States. Sorry, we do not ship anywhere else at this time, but you may call for a quote for Hawaii, Alaska or Canada:  888-231-1699.


Do you have a guarantee on your products and orders?

We guarantee that the product will arrive in good condition or we will return the full purchase price of the product not including shipping.


What is your Return Policy?

You may return an item for refund or replacement within 14 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

All returns must be approved in advance.  Please use the following contacts.  Make sure to state that the order was placed with www.GemBerry.com website.

(888) 231-1699
Email Sandy



Why did I receive an email from Gem Berry Products?
 
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.


How can I stop receiving emails from Gem Berry Products?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email or send us an email request at sandy@gemberryproducts.com to have your name and email removed from our list.
 

What is your Privacy Policy?

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
How we protect your privacy
 
Any formation you voluntarily provide while ordering, submitting an order, requesting a password, or asking to subscribe to our customer e-letter, such information is held confidential and in the highest regard, on the secure portion of the hosting web server. We never divulge such any such information, including email addresses to anyone, for any reason. We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.