What are the payment options for my orders?
gladly accept VISA, MasterCard, Discover and American Express credit
cards through PayPal. You do not need to have an existing PayPal
account to use this service. Click on the PayPal button and follow the
instructions or use the check out button to pay via fax or email.
What are the shipping charges for my order?
The shipping charges for all orders to the US are based on the USPS Priority Mail charges listed on the shopping cart. (Sorry, but currently, we do not ship to Canada via the website. If you are interested in shipping internationally, call for a shipping quote 888-231-1699):
Are there any restrictions on where orders can be shipped?
We ship anywhere in the continental United States. Sorry, we do not ship anywhere else at this time, but you may call for a quote for Hawaii, Alaska or Canada: 888-231-1699.
Do you have a guarantee on your products and orders?
guarantee that the product will arrive in good condition or we will
return the full purchase price of the product not including shipping.
What is your Return Policy?
may return an item for refund or replacement within 14 days of the
shipment date. Shipping and handling charges are non-refundable. All
returns must be accompanied by the packing slip. When you return an
item, follow the instructions on the packing slip, and most importantly,
please indicate the reason for the return. You may want to insure your
return; we cannot be responsible for lost or misdirected returns. If you
paid for your order by credit card, a credit will be issued and will
appear on your billing statement.
All returns must be approved in
advance. Please use the following contacts. Make sure to state that
the order was placed with www.GemBerry.com website.
Why did I receive an email from Gem Berry Products?
you received a mailing from us, (a) your email address is either listed
with us as someone who has expressly shared this address for the
purpose of receiving information in the future ("opt-in"), or (b) you
have registered or purchased or otherwise have an existing relationship
with us. We respect your time and attention by controlling the frequency
of our mailings.
How can I stop receiving emails from Gem Berry Products?
email sent contains an easy, automated way for you to cease receiving
email from us, or to change your expressed interests. If you wish to do
this, simply follow the instructions at the end of any email or send us
an email request at [email protected] to have your name and
email removed from our list.
commitment to your privacy and the protection of your information.
How we protect your privacy
formation you voluntarily provide while ordering, submitting an order,
requesting a password, or asking to subscribe to our customer e-letter,
such information is held confidential and in the highest regard, on the
secure portion of the hosting web server. We never divulge such any such
information, including email addresses to anyone, for any reason. We
use security measures to protect against the loss, misuse and alteration
of data used by our system.
Sharing and Usage
will never share, sell, or rent individual personal information with
anyone without your advance permission or unless ordered by a court of
law. Information submitted to us is only available to employees managing
this information for purposes of contacting you or sending you emails
based on your request for information and to contracted service
providers for purposes of providing services relating to our
communications with you.